Call Center 1183

Privacy Policy

Tune Insurance Public Company Limited (“Tune”) is aware of our responsibilities to handle your personal data and protect your personal data with care. We, Tune, would like to inform and explain the purpose and reasons, how and when we collect and use your information with the following;

Part 1: What personal data do we collect?

Tune will collect, use, process and disclose your personal data below;

  • 1.Your personal data such as name-surname, gender, date of birth, age, nationality, marital status, address, telephone number, email, identity card number, passport number, work permit number
  • 2.Contact details including IP address.
  • 3.Any relevant personal data such as your family members, beneficiary, payee, policy holder, policy member.
  • 4.Any contact information between you and Tune, either from telephone, letter, email or other channels.
  • 5.Your personal sensitive data such as health data, medical history, religious, genetic, disability, ethic origin.
  • 6.Your health information such as health/ medical history, medical consultant, medical record, health questionnaire.
  • 7.Your financial or source of income and any sources from financial need analysis.
  • 8.Your information for performing ‘Know Your Customer’ (KYC) or due diligence.
  • 9.Your payment information related to premium payment or claims payment .
  • 10.Your information from the private agency or government agency or regulator such as the Office of Insurance Commission, The Anti-Money Laundering Office.

Part 2: What do we use your personal data for?

We will use, collect, process and/or disclose your personal data with the following purpose;

  • 1.To consider an application for an insurance policy, assess and evaluate and underwrite your application including insurance administration.
  • 2.To provide any information about our products and services.
  • 3.To administer your policy such as policy changes, renewal, policy cancellation or premium payment or any payment related to your policy.
  • 4.To manage and administer the company’s operation under regulation requirement and company’s policies.
  • 5.To conduct due diligence and know your customer base on underwriting guideline process.
  • 6.To perform internal audit or on-site audit from the regulator.
  • 7.To manage your personal data on our IT system to align with the information security policy.
  • 8.To provide and offer our products and services, marketing campaign and promotions which may suit you.
  • 9.To comply with the applicable laws and regulations.
  • 10.To deal with your request or inquiries.
  • 11.To handle any complaints, suggestions in relation to your insurance policy or your insurance application.

Part 3: Who do we share your personal data with?

From the above purpose, we do share your personal data with the following parties;

  • 1.Our service provider and consultant such as third-party administrators, loss adjuster and claims expert, assistance providers, lawyer, fund manager, IT services.
  • 2.Your families, upon request from you or allowed by you.
  • 3.Our regulators.
  • 4.Our business partners or our agents/brokers for offering our products and services or provide any assistance to you.
  • 5.Our reinsurer.
  • 6.Your policyholder.

Part 4: How long do we keep your personal data?

We will retain your personal data for as long as is reasonably necessary for the purpose in Part 2 and our record retention policy. In some circumstances we may retain your personal data for longer periods of time, for instance where we are required to do so in accordance with legal, regulator, tax or accounting requirements. Where your personal data is no longer required, we will ensure it is either securely deleted or stored in a way it no longer be used by the business.

Part 5: Your personal sensitive data

We may collect, use, process and disclose your personal sensitive data after we received your explicit consent except the legislation allows us to use your personal sensitive data without your consent. We only process your sensitive personal data for the insurance application purpose which stated in Part 2

Part 6: Your Cookies

Tune may record your actions or history when you visit our website to enhance your experience and ability to reconnect between Tune and you. You can click ‘Accept Cookies’ to allow us to collect your consent and cookies.

Part 7: What is your right?

Under Personal Data Protection Act, you have the rights detailed below;

  • 1.Right to Withdraw the Consent

    You have the right to withdraw your prior consent except that the withdrawal impacts the insurance policy administration or claims.

  • 2.Right of Access

    You have the right to access and request us to confirm whether we are processing your personal data or giving you a copy of your personal data.

  • 3.Right to Data Portability

    You have right to data portability and request us to provide your personal data to you in structure commonly used to us or another data controller, but in each case, only where; the processing is based on your consent or the performance of a contract with you or the provision or porting would not violate the rights and freedoms of Tune or other persons.

  • 4.Right to Object

    You can object to any processing of your personal data which has our legitimate interest as the legal basis if you believe your fundamental rights and freedom outweigh our legitimate interest.

  • 5.Right to Erasure

    You can ask Tune to erase your personal data but only where it has been processed unlawfully or it is no longer needed for the purposes for which it was collected.

  • 6.Right to Restrict Processing

    You can ask Tune to restrict your personal data, but only where its accuracy is contested, to allow us to verify its accuracy or the processing is unlawful, but you do not want it erased.

  • 7.Right to Rectification

    You can ask Tune to rectify inaccurate personal data or may seek to verify the accuracy of the data before ratifying it.

  • 8.Right to Complaint

    You have the right to complain if we have proceeded your data illegally or our data processor breach the regulations

 

If you have any issues arising from the data privacy policy or request to exercise data subject rights, please contact the Data Protection Officer (‘DPO’), Tune Insurance at
3199 Maleenon Tower, 14th Floor, Rama IV RD, Khlong Ton, Khlong Toei, Bangkok, 10110