Call Center 1183
Health and Critical Illness Insurance

myFlexi CI

  • Option to increase or reduce coverages for critical illnesses
  • Pay only hundreds of baht, get coverage up to 1 million baht
  • Insurance premiums payable in easy credit card installments
  • Receive Health2GO Teleconsultation and myEliteDoctor a second medical opinion service

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  1. infomation
  2. Select Plan
  3. Health Questions
  4. Personal Detail
  5. Confirmation and Payment
Fill in the information to calculate your premiums and coverage


Expected annual premium
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Choose coverage for critical illnesses that you are concerned about

Click on the picture for more disease details.

Insurance claim conditions

  1. The underwriting consideration is made strictly following the Company’s guidelines.
  2. The applicant must be 18-60 years of age (renewable up to 65 years).
  3. The applicant must be in good health before applying for the insurance
  4. No health check necessary unless there are discrepancies in the health declaration (In the event which there is a discrepancy in the health declaration or information is insufficient. The Company reserves the right to request a health check-up before issuing an insurance policy.)
  5. The information on this document is only preliminary information on the insurance products. The applicant/insured should conduct more research and understand the details of coverage conditions, benefits, and exclusions before deciding to purchase the insurance. After receiving the insurance policy, please review the information.
  6. The coverage conditions are as stipulated in the policy.
  7. If you need a tax invoice or policy to be delivered by post, please contact our customer service team at 1183.
  8. You are entitled to the right to cancel the policy (Free Look Period) within 15 days from the date of receiving the policy. Free of charge.

Q&A

Frequently asked

What is myFlexi CI?

  • What are the advantages and benefits of myFlexi CI critical illness insurance?

    - Covers critical illnesses, with an insured amount up to 3,000,000 baht*
    - Options to adjust, increase or decrease your protection coverage.
    - It covers five critical illnesses until the age of 65.
    - Receive hospital and home nursing care* daily compensation *if recommended by treating doctor.
    - Premiums start at two baht per day.
    - Answer three health questions; there is no need to go to the hospital for a check-up.
    - Apply now without having to purchase life insurance.
    - Insurance premiums are tax-deductible*
    - Option to receive a second medical opinion as well as consulting a doctor online. (Only available with plan number four)

myFlexi CI coverage

  • What critical illnesses does myFlexi CI cover?


        - Cancer disease
        - Cardiovascular disease
        - kidney and liver disease
        - Complications from diabetes
        - major organ transplant surgery and bone marrow transplants

  • Will the coverage begins immediately after purchasing myFlexi CI critical illness insurance?

    Coverage does not begin immediately after purchasing the insurance. There will be 90 days waiting period before the contact will be effective.

Conditions of the Underwriting

  • What age range does myFlexi CI critical illness insurance cover?

    Ages from 18-60 years old are eligible to apply, and the contract is renewable up to 65 years old.

  • Would I need to undergo a medical examination before getting myFlexi CI critical illness insurance?

    No medical examination is required; the applicant only needs to answer three health-related questions.

Premiums

  • Will myFlexi CI critical illness insurance premiums increase with age?

    Insurance premiums will be adjusted according to the age of the insured.

Are you interested in purchasing myFlexi CI insurance?

  • Does myFlexi CI Critical Illness Insurance need to be purchased with life insurance as the main contract?

    It is unnecessary to purchase my Flexi CI insurance with life insurance as the main contract.

  • What types of installment payments are available for critical illness insurance myFlexi CI?

    If you are paying by credit card, you can pay in installments, depending on the terms and conditions of each bank.

  • Are you able to help other people apply for myFlexi CI critical illness insurance?

    Yes, you can apply myFlexi CI critical illness insurance for those who you care about as well. Please apply through the Tune Protect website

Can I receive tax deductions?

  • Are myFlexi CI critical illness insurance premiums tax-deductible?

    According to the Tax Revenue Department Article 383, the premiums are tax-deductible under personal income tax.

If I want to change your information.

  • If I want to change my information, what should I do?

    You can email us at customercare@tuneprotect.com or call us at 1183. Our customer care will assist you.

  • Can I change my insurance beneficiary?

    You can email us at customercare@tuneprotect.com or call us at 1183. Our customer care will assist you.

What are the steps to claim and documents are required

  • Which method should I use to submit a claim to the company?

    - You can Send documents via registered mail or submit them in person at 3199 Maleenont Building, 14th Floor, Rama 4 Road, Klongton, Klongtoey, Bangkok 10110
    - You can Contact the General Claims Department Claims Officer 02-078-5656
    - contact by email: benchaphorn.w@tuneprotect.com, nattaporn.p@tuneprotect.com
    1. Confirm eligibility and open a claim.
    2. Request for additional documents through email
    3. Read and verify the documents received.
    4. Notify the result of covered compensation.

  • In the case of a severe disease

    Please submit the documents for compensation as follows (original version)
    1. Claim Form (Click here to download) with complete and correct information.
    2. Copy of ID card of the insured with a signature to ensure its authenticity
    3. Copy of the housing registration of the insured with a signature to ensure its authenticity
    4. Copy of the policy of the insured
    5. Bank account details
    6. Medical report or a medical certificate indicating symptoms, diagnostic results, and the medical treatment required
    7. Receipt (copy) showing expenses and a summary sheet (Summary of all expenses) of the hospital with a list of medicines and details of all associated expenses
    8. Copies of all medical history (certified by the tending physician) all lab results, biopsy, blood or bone marrow microscopic results by pathologists or a hematologist (original version)
    9. Other documents as requested by the company

  • In the case of death

     Pease submit the following documents for consideration of compensation (original version)
    1. Claim Form (Click here to download)
    2. Copy of ID card of the insured with a signature to ensure its authenticity by the beneficiary
    3. Copy of the housing registration of the insured with a signature to ensure its authenticity by the beneficiary
    4. Certificate of the name change of the insured (if any) with a signature ensure its authenticity by the beneficiary
    5. Copy of death certificate with a signature ensuring its authenticity by the beneficiary
    6. Copy of death certificate (issued by the hospital) with a signature ensuring its authenticity by the beneficiary
    7. Police incident report (certified copy by the police officer in charge of the case)
    8. Case summary report and a photograph of the accident scene (if any) with a certified copy by the police officer in charge of the case
    9. Autopsy report (certified copy by the police officer in charge of the case and the medical examiner in charge of the autopsy)
    10. Autopsy report (if any)
    11. Copy of all medical history from the hospital starting from the date of the incident until the death
    12. Copy of the beneficiary's ID card with a signature ensuring its authenticity
    13. Copy of the beneficiary's housing registration with a signature ensuring its authenticity
    14. Certificate of the name change of the beneficiary (if any) with a signature ensure its authenticity
    15. Documents showing the relationship in case the beneficiary is a husband, wife, or a child, such as marriage certificate, child certifying letter, and a birth certificate
    16. Copy of the front page of the savings book account of the beneficiary

  • In the case of dismemberment and loss of sight

    Please submit the documents for compensation as follows (original version)
    1. Claim Form (Click here to download)
    2. Copy of ID card of the insured with a signature to ensure its authenticity 
    3. Copy of the housing registration of the insured with a signature ensuring its authenticity 
    4. Medical certificate since the incident to the present
    5. Copy of disabled person's identification card
    6. Dismemberment and Vision Loss Assessment Form issued by the treating physician
    7. Copy of all medical history from the hospital starting from the date of the incident until the present
    8. Full-body photos / damaged organs from the day of the accident to the present
    9. Police incident report (certified copy by the police officer in charge of the case)
    10. Case summary report and a photograph of the accident scene (if any) with a certified copy by the police officer in charge of the case
    11. Copy of the front page of the savings book account of the insured

  • In the case of permanent disability

    Please submit the following documents supporting the claim (original version)
    1. Claim Form (Click here to download)
    2. Copy of ID card of the insured with a signature to ensure its authenticity  
    3. Copy of the housing registration of the insured with a signature ensuring its authenticity 
    4. Medical certificate since the incident to the present
    5. Copy of disabled person's identification card
    6. Permanent Disability Assessment Form issued by the treating physician
    7. Copy of all medical history from the hospital starting from the date of the incident until the present
    8. A full-body photograph of the insured in his or her current conditions.
    9. Police incident report (certified copy by the police officer in charge of the case)
    10. Case summary report and a photograph of the accident scene (if any) with a certified copy by the police officer in charge of the case
    11. Copy of the front page of the savings book account of the insured or the legal guardian
    12. A copy of the guardian's ID card with a signature ensuring its authenticity
    13. Copy of housing registration of legal guardian with a signature ensuring its authenticity 
    14. certificate or a letter stating that the person is the legal guardian
    15. Documents showing the relationship in case the beneficiary is a husband, wife, or a child, such as marriage certificate, child certifying letter, and a birth certificate
    16. Copy of the front page of the savings book account of the insured/ legal guardian

  • What is Pre-existing conditions

    'The company will not pay benefits under this insurance policy for serious illnesses (including complications) that manifested before the effective date of this insurance policy unless:
    4.1 the Insured has already informed the Company, and the Company agrees to accept the risks unconditionally
    4.2 This insurance policy has been in effect for not less than three years, provided that the illness (including complications) are asymptomatic and the insured has not been receiving treatment or diagnosed by a doctor or has not met or consulted a doctor in 5 years before the date effective of this policy.

  • What is a coma?

    'A coma is a state of unconsciousness where a person is unresponsive and cannot be woken and which is diagnosed by a Neurosurgeon and possesses the following characteristics:
    1) No response to external stimuli for at least 96 hours.
    2) Must rely on life support equipment to sustain life.
    3) It has been assessed as permanent brain damage resulting in a permanent inability to perform any daily activities after 30 days of unconsciousness. This does not include losing consciousness caused directly by consuming alcohol or the use of illegal drugs.

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