Call Center 1183
myFlexi CI

myFlexi CI

1.Procedure, period, and method of claiming compensation

  • 1.1. Compensation claim channels
  • 1.2 Confirm eligibility and open a claim.
  • 1.3. Request for additional documents through email
  • 1.4. Read and verify the documents received.
  • 1.5. Notify the result of covered compensation.

2. Notice and claims

Insurance policyholder/ insured/ beneficiaries or representatives of such persons. Must notify the Company of any injury or illness without delay. and must deliver the evidence and documents as specified below to the Company

In the event of accidental death, the Company must be informed immediately, unless the Insured has reasonable grounds for not being able to do so within the specified time or within the time limit set by the Company. The time frame could be extended by providing a written statement.

3. Timeline for claiming compensation after the Company receives completed documents

Compensation will be paid within 15 working days after the insured beneficiary or authorized signatory Signing a letter agreeing to receive compensation and submitting relevant documents.

  • In the event of death from an accident, the Company will consider paying compensation to the beneficiary.
  • Other cases such as dismemberment and loss of eyesight, permanent disability, etc., the Company will consider paying compensation to the insured.

4. Documents required for claim eligibility

Preliminary documents (original version)

  1. Claim Form (Click here to download) with complete and correct information.
  2. Copy of ID card of the insured with a signature to ensure its authenticity
  3. Copy of the housing registration of the insured with a signature to ensure its authenticity
  4. Copy of the policy of the insured
  5. Bank account details
  6. Other documents as requested by the Company

In the event of death, please submit the following documents for compensation (original version)

  1. Claim Form (Click here to download)
  2. Copy of ID card of the insured with a signature to ensure its authenticity
  3. Copy of the housing registration of the insured with a signature to ensure its authenticity
  4. Certificate of the name change of the insured (if any) with a signature ensure its authenticity by the beneficiary
  5. Copy of death certificate with a signature ensuring its authenticity by the beneficiary
  6. Copy of death certificate (issued by the hospital) with a signature ensuring its authenticity by the beneficiary
  7. Police incident report (certified copy by an officer on duty responsible for the case)
  8. Case summary report and a photograph of the accident scene (if any) with a certified copy by an officer on duty responsible for the case
  9. Autopsy report (certified copy by an officer on duty responsible for the case and the medical examiner on duty responsible for the autopsy)
  10. Autopsy report (if any)
  11. Copy of all medical history from the hospital starting from the date of the incident until the death
  12. Copy of the beneficiary's ID card with a signature ensuring its authenticity
  13. Copy of the beneficiary's housing registration with a signature ensuring its authenticity
  14. Certificate of the name change of the beneficiary (if any) with a signature ensure its authenticity
  15. Documents showing the relationship in case the beneficiary is a husband, wife, or a child, such as marriage certificate, child certifying letter, and a birth certificate
  16. . Copy of the front page of the savings book account of the beneficiary

Dismemberment and Loss of Sight, please submit the documents for compensation as follows (original version).

  1. Claim Form (Click here to download)
  2. Copy of ID card of the insured with a signature to ensure its authenticity
  3. Copy of the housing registration of the insured with a signature ensuring its authenticity
  4. Medical certificate starting from the date of the incident until the present
  5. Copy of disabled person's identification card
  6. Dismemberment and Vision Loss Assessment Form issued by the treating physician
  7. Copy of all medical history from the hospital starting from the date of the incident until the present
  8. Full-length photos / damaged organs photos starting from the date of the incident until the present
  9. Police incident report (certified copy by an officer on duty responsible for the case)
  10. Case summary report and a photograph of the accident scene (if any) with a certified copy by an officer on duty responsible for the case
  11. Copy of the front page of the savings book account of the insured

In case of permanent disability, please submit the following documents supporting the claim (original version)

  1. Claim Form (Click here to download)
  2. Copy of ID card of the insured with a signature to ensure its authenticity
  3. Copy of the housing registration of the insured with a signature ensuring its authenticity
  4. Medical certificate starting from the date of the incident until the present
  5. Copy of disabled person's identification card
  6. Permanent Disability Assessment Form issued by the treating physician
  7. Copy of all medical history from the hospital starting from the date of the incident until the present
  8. A full-length photograph of the insured in his or her current conditions.
  9. Police incident report (certified copy by an officer on duty responsible for the case)
  10. Case summary report and a photograph of the accident scene (if any) with a certified copy by an officer on duty responsible for the case)
  11. Copy of the front page of the savings book account of the insured or the legal guardian
  12. A copy of the guardian's ID card with a signature ensuring its authenticity
  13. Copy of housing registration of legal guardian with a signature ensuring its authenticity
  14. certificate or a letter stating that the person is the legal guardian
  15. Copy of the front page of the savings book account of the insured/ legal guardian

Critical Illness – Cancer (Early and Late Stage) (Original Version)

  1. Medical report or a medical certificate indicating symptoms, diagnostic results, and the medical treatment required
  2. Receipt (copy) showing expenses and a summary sheet (Summary of all expenses) of the hospital with a list of medicines and details of all associated expenses
  3. Copy of all medical history, including all lab results.
  4. Other documents (if any)

Critical Illness Insurance – Cardiovascular Disease (Original Version)

  1. Medical report or a medical certificate indicating symptoms, diagnostic results, and the medical treatment required
  2. Receipt (copy) showing expenses and a summary sheet (Summary of all expenses) of the hospital with a list of medicines and details of all associated expenses
  3. Copy of all medical history, including all lab results.
  4. Other documents (if any)

Critical Illness Insurance – Brain Disease (Original Version)

  1. Medical report or a medical certificate indicating symptoms, diagnostic results, and the medical treatment required
  2. Receipt (copy) showing expenses and a summary sheet (Summary of all expenses) of the hospital with a list of medicines and details of all associated expenses
  3. Copy of all medical history, including all lab results.
  4. Other documents (if any)

Critical Illness Insurance – Diseases affecting specific organs (original version)

  1. Medical report or a medical certificate indicating symptoms, diagnostic results, and the medical treatment required
  2. Receipt (copy) showing expenses and a summary sheet (Summary of all expenses) of the hospital with a list of medicines and details of all associated expenses
  3. Copy of all medical history, including all lab results.
  4. Other documents (if any)

Serious illness insurance due to severe injuries (original version)

  1. Medical report or a medical certificate indicating symptoms, diagnostic results, and the medical treatment required from the day of the incident until the present
  2. Receipt (copy) showing expenses and a summary sheet (Summary of all expenses) of the hospital with a list of medicines and details of all associated expenses
  3. Copy of all medical history, including all lab results since the day of the incident until the present
  4. Copy of disabled person's identification card
  5. Dismemberment and Vision Loss Assessment Form issued by the treating physician
  6. Full-length photos / damaged organs photos from the day of the accident to the present
  7. Police incident report (certified copy by an officer on duty responsible for the case)
  8. Case summary report and a photograph of the accident scene (if any) with a certified copy by an officer on duty responsible for the case)
  9. Photograph of the incident taken by an officer on duty responsible for the case

Critical Illness Insurance - Diabetes (Original)

  1. Medical report or a medical certificate indicating symptoms, diagnostic results, and the medical treatment required
  2. Receipt (copy) showing expenses and a summary sheet (Summary of all expenses) of the hospital with a list of medicines and details of all associated expenses
  3. Copy of all medical history, including all lab results.
  4. Other documents (if any)

Specialist Nurse fee Benefit Due to Critical Illness (Original Version)

  1. Medical report or a medical certificate indicating symptoms, diagnostic results, the medical treatment required, and the specialist nurse needed
  2. Receipt (copy) showing expenses and a summary sheet (Summary of all expenses) of the hospital with a list of medicines and details of all associated expenses
  3. Copy of all medical history, including all lab results.
  4. Receipt of specialist nurse fee (Nursing Care)

Daily Income Compensation Benefit from Inpatient Hospitalization Due to Serious Illness (Original Version)

  1. Medical report or a medical certificate indicating symptoms, diagnostic results, and the medical treatment required
  2. Receipt (copy) showing expenses and a summary sheet (Summary of all expenses) of the hospital with a list of medicines and details of all associated expenses
  3. Copy of all medical history, including all lab results.
  4. Other documents (if any)

5. Methods for claiming compensation

- Bank money transfer (Please attach your bank account details)

How to contact the Company and related agencies in the event of a dispute or complaint

If the insured has suggestions or complaints, please contact the telephone number. 02-078-5656

Customer complaint department
3199 Maleenont Tower (14th Floor), Rama IV Road, Klongton, Khlong Toei District, Bangkok 10110