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VSafe

VSafe

Claims Handling Process for Personal Accident Insurance: COVID-19: VSafe

1. Process, Period, and Method of Claims Submission

  • 1.1 Claims Submission Channels
    • - Tel.: 02-078-5656 Contact claim department
    • - Contact the Company in person or by mailing service to Non-Motor Claims Department (for General Claims other than Motor Claims)
    • Tune Insurance Public Company Limited 3199, Maleenont Tower, 14th Floor, Rama 4 Road, Khlong Tan Sub-district, Khlong Toei District, Bangkok Metropolis, 10110
    • - E-mail Contact: tpt-claim.covid19@tuneprotect.com
  • 1.2. Claim Authentication/Verification of the Right to be Informed for Claim Opening
  • 1.3. Request for Additional Documents, Notification via E-mail
  • 1.4. Consideration and Verification of the Documents Received
  • 1.5. Notification of the Result of Claims Consideration for Indemnity

2. Notification and Claims Submission

The policyholder and/or the insured, the beneficiary, or the representative thereof, as the case may be, shall notify the Company of the injury or the sickness without delay and submit the evidence and documents stated below to the Company.

In the event of death, the Company shall be notified immediately unless the insured has an acceptable reason for not notifying such death within the period determined or scheduled by the Company, for which a letter of declaration shall be made.

3. Period of claims processing after all documents have been received by the Company for consideration.

The Company will indemnify within 15 working days after the insured, the beneficiary, or the authorized person has signed the letter of claim acceptance and submitted all relevant set of documents to the Company.

- In case of medical expenses for infection of the COVID-2019 infectious disease (COVID-19) and the sickness in a COMA condition which caused by or from the consequence of COVID-19 infection, the Company will consider paying the indemnity to the insured.

4. Required Documents for Consideration of Claims

Initial Documents (Original)

  • 1. Claims form (click here to download) which shall be completed fully and correctly
  • 2. Copy of the insurance policy of the policyholder
  • 3. Copy of passport and the page showing the immigration stamp on arrival
  • 4. Bank account details

In case of death, the following supporting documents for consideration of claims (original) shall be submitted:

  • 1. Copy of identification card of the insured signed for certification of true copy by the beneficiary
  • 2. Copy of house registration of the insured signed for certification of true copy by the beneficiary
  • 3. Certificate of name change of the insured (if any) signed for certification of true copy by the beneficiary
  • 4. Copy of death certificate signed for certification of true copy by the beneficiary
  • 5. Copy of death confirmation (issued by the hospital) signed for certification of true copy by the beneficiary
  • 6. Daily report on the incident (signed for certification of true copy by the competent police officer)
  • 7. Summary of the case and photo of the scene (if any) signed for certification of true copy by the competent police officer
  • 8. Autopsy report (signed for certification of true copy by the competent police officer and the pathologist who performs the autopsy)
  • 9. Forensic autopsy (if any)
  • 10. Copy of all medical history from the hospital, ranging from the occurrence of the incident to the time of death
  • 11. Copy of identification card of the beneficiary signed for certification of the true copy
  • 12. Copy of house registration of the beneficiary signed for certification of the true copy
  • 13. Certificate of name change of the beneficiary (if any) signed for certification of the true copy
  • 14. Document evidencing the relationship in the case that the beneficiary is the husband/ wife/child e.g. marriage certificate, child legitimization certificate, child birth certificate
  • 15. Copy of the first page of saving account passbook of the beneficiary

In case of dismemberment and loss of sight, please submit the following supporting documents for the claims consideration

  • 1. Copy of identification card of the insured signed for certification of true copy by the beneficiary
  • 2. Copy of house registration of the insured signed for certification of true copy by the beneficiary
  • 3. Medical certificates from the hospital, ranging from the occurrence of the incident to the present
  • 4. Copy of disabled person identification card
  • 5. Form of assessment of dismemberment and loss of sight issued by the physician
  • 6. Copy of all medical history from the hospital, ranging from the occurrence of the incident to the present
  • 7. Recent full-body photo/photo of the lost organs
  • 8. Daily report on the incident (if any) (signed for certification of true copy by the competent police officer)
  • 9. Summary of the case and photo of the scene (if any) signed for certification of true copy by the competent police officer
  • 10. Copy of the first page of saving account passbook of the insured

In case of permanent disability, please submit the following supporting documents for the claims consideration

  • 1. Copy of identification card of the insured signed for certification of true copy by the beneficiary
  • 2. Copy of house registration of the insured signed for certification of true copy by the beneficiary
  • 3. Medical certificates from the hospital, ranging from the occurrence of the incident to the present
  • 4. Copy of disabled person identification card
  • 5. Form of diagnosis and assessment of permanent disability issued by the physician
  • 6. Copy of all medical history from the hospital, ranging from the occurrence of the incident to the present
  • 7. Recent full-body photo of the insured showing the present condition
  • 8. Daily report on the incident (if any) (signed for certification of true copy by the competent police officer)
  • 9. Summary of the case and photo of the scene (if any) signed for certification of true copy by the competent police officer
  • 10. Copy of the first page of saving account passbook of the insured/the curator/guardian
  • 11. Copy of identification card of the curator signed for certification of true copy
  • 12. Copy of house registration of the curator signed for certification of true copy
  • 13. Certificate or letter of appointment of the curator/guardian
  • 14. Copy of the first page of saving account passbook of the insured/the curator

Coma state due to the side effects of COVID-19 vaccination: the following supporting documents for consideration of claims (original) shall be submitted:

  • 1. Medical report or physician’s medical certificate indicating significant symptom, diagnosis result, and treatment
  • 2. Receipt (original copy) listing the expenses and statement cover (summarizing all expenses) of the medical care facility issued by the medical healthcare institution/hospital with list of medication and expenses
  • 3. Copy of all medical history including all the related lab tests and test result of allergic reaction due to COVID-19 vaccine

Medical treatment benefit due to infection of COVID-19

  • 1. Medical report or physician’s medical certificate indicating significant symptom, diagnosis result, and treatment
  • 2. Receipt (original copy) listing the expenses and statement cover (summarizing all expenses) of the medical care facility issued by the medical healthcare institution/hospital with list of medication and expenses
  • 3. Copy of all medical history including all the related lab tests and test result of allergic reaction due to COVID-19 vaccine

Daily compensation benefit in case of impatient hospitalization due to the side effects of COVID-19 vaccination. (Maximum 14 days)

  • 1. Medical report or physician’s medical certificate indicating significant symptom, diagnosis result, and treatment
  • 2. Receipt (original copy) listing the expenses and statement cover (summarizing all expenses) of the medical care facility issued by the medical healthcare institution/hospital with list of medication and expenses
  • 3. Copy of all medical history including all the related lab tests and test result of allergic reaction due to COVID-19 vaccine

Coma state due to infection of COVID-19

  • 1. Medical report or physician’s medical certificate indicating significant symptom, diagnosis result, and treatment
  • 2. Receipt (original copy) listing the expenses and statement cover (summarizing all expenses) of the medical care facility issued by the medical healthcare institution/hospital with list of medication and expenses
  • 3. Copy of all medical history including all the related lab tests and test result of allergic reaction due to COVID-19 vaccine.

Impatient treatment due to the side effects of COVID-19 vaccination (more than 14 days after receiving vaccine)

  • 1. Medical report or physician’s medical certificate indicating significant symptom, diagnosis result, and treatment
  • 2. Receipt (original copy) listing the expenses and statement cover (summarizing all expenses) of the medical care facility issued by the medical healthcare institution/hospital with list of medication and expenses
  • 3. Copy of all medical history including all the related lab tests and test result of allergic reaction due to COVID-19 vaccine

Benefit paid upon diagnosis of infection of COVID-19 (pay instantly at the time of COVID-19 infection detection)

  • 1. Medical report or physician’s medical certificate indicating significant symptom, diagnosis result, and treatment
  • 2. Receipt (original copy) listing the expenses and statement cover (summarizing all expenses) of the medical care facility issued by the medical healthcare institution/hospital with list of medication and expenses
  • 3. Copy of all medical history including all the related lab tests and result of positive covid test

*Cashless benefit (payment made directly to hospital or doctor) is available for the following

  • 1. Medical treatment benefit due to infection of COVID-19
  • 2. Impatient treatment due to the side effects of COVID-19 vaccination (within 14 days after receiving vaccine)

5. Method of Indemnity Acceptance

- Money transfer (Please enclose the savings account details)

6. Methods of Contact with the Company and Relevant Agencies in Case of Disputes or Complaints

If the insured has any suggestions or complaints, please call us at Telephone # 02-078-5656

Complaints Management Section
3199, Maleenont Tower, 14th Floor, Rama 4 Road, Khlong Tan Sub-district, Khlong Toei District, Bangkok Metropolis, 10110 Thailand