Call Center 1183
Personal Accident (Individual and Group)

Personal Accident (Individual and Group)

Claims Handling Process for Personal Accident and Group Accident Insurance

1. Process, Period, and Method of Claims Submission

  • 1.1. Claims Submission Channels
    • - Tel.: 02-078-5656, press 1 and press 4
    • - Contact the Company in person or by mail
    • General Claims Department Tune Insurance Public Company Limited 3199, Maleenont Tower, 14th Floor, Rama 4 Road, Khlong Tan Sub-district, Khlong Toei District, Bangkok Metropolis, 10110
    • - E-mail Contact: Tunepa.claim@tuneprotect.com
  • 1.2. Claim Authentication/Verification of the Right to be Informed for Claim Opening
  • 1.3. Request for Additional Documents, Notification via E-mail
  • 1.4. Consideration and Verification of the Documents Received
  • 1.5. Notification of the Result of Claims Consideration for Indemnity

2. Notification and Claims Submission

The policyholder and/or the insured, the beneficiary, or the representative thereof, as the case may be, shall notify the Company of the injury or the sickness without delay and submit the evidence and documents stated below to the Company.

In the event of death, the Company shall be notified immediately unless the insured has an acceptable reason for not notifying such death within the period determined or scheduled by the Company, for which a letter of declaration shall be made.

3. Period of claims processing after all documents have been received by the Company for consideration

The Company will indemnify within 15 working days after the insured, the beneficiary, or the authorized person has signed the letter of claim acceptance and submitted all relevant set of documents to the Company.

- In case of death, the Company may consider paying the indemnity to the beneficiary.

- In other cases, such as dismemberment and sight, permanent disability, medical expense, flight cancellation, damage of baggage and property, and so on, the Company shall pay the indemnity to the insured.

4. Required Documents for Consideration of Claims

In case of death, the following supporting documents for consideration of claims (original) shall be submitted:

  • 1. Claims form (click here to download) which shall be completed fully and correctly
  • 2. Copy of identification card of the insured signed for certification of true copy by the beneficiary
  • 3. Copy of house registration of the insured signed for certification of true copy by the beneficiary
  • 4. Certificate of name change of the insured (if any) signed for certification of true copy by the beneficiary
  • 5. Copy of death certificate signed for certification of true copy by the beneficiary
  • 6. Copy of death confirmation (issued by the hospital) signed for certification of true copy by the beneficiary
  • 7. Daily report on the incident (signed for certification of true copy by the competent police officer)
  • 8.Summary of the case and photo of the scene (if any) signed for certification of true copy by the competent police officer
  • 9. Autopsy report (signed for certification of true copy by the competent police officer and the pathologist who perform the autopsy)
  • 10. Forensic autopsy (if any)
  • 11. Copy of all medical history from the hospital, ranging from the occurrence of the incident to the time of death
  • 12. Copy of identification card of the beneficiary signed for certification of the true copy
  • 13. Copy of house registration of the beneficiary signed for certification of the true copy
  • 14. Certificate of name change of the beneficiary (if any) signed for certification of the true copy
  • 15. Document evidencing the relationship in the case that the beneficiary is the husband/ wife/child e.g. marriage certificate, child legitimization certificate, child birth certificate
  • 16. Copy of the first page of saving account passbook of the beneficiary

In case of dismemberment and loss of sight, please submit the following supporting documents for the claims consideration (original)

  • 1. Claims form (click here to download) which shall be completed fully and correctly
  • 2. Copy of identification card of the insured signed for certification of true copy by the beneficiary
  • 3. Copy of house registration of the insured signed for certification of true copy by the beneficiary
  • 4. Medical certificates from the hospital, ranging from the occurrence of the incident to the present
  • 5. Copy of disabled person identification card
  • 6. Form of diagnosis and assessment of dismemberment and loss of sight issued by the physician
  • 7. Copy of all medical history from the hospital, ranging from the occurrence of the incident to the present
  • 8. Recent full-body photo/photo of the lost organs
  • 9. Daily report on the incident (if any) (signed for certification of true copy by the competent police officer)
  • 10. Summary of the case and photo of the scene (if any) signed for certification of true copy by the competent police officer
  • 11. Copy of the first page of saving account passbook of the insured

In case of permanent disability, please submit the following supporting documents for the claims consideration (original)

  • 1. Claims form (click here to download) which shall be completed fully and correctly
  • 2. Copy of identification card of the insured signed for certification of true copy by the beneficiary
  • 3. Copy of house registration of the insured signed for certification of true copy by the beneficiary
  • 4. Medical certificates from the hospital, ranging from the occurrence of the incident to the present
  • 5. Copy of disabled person identification card
  • 6. Form of diagnosis and assessment of permanent disability issued by the physician
  • 7. Copy of all medical history from the hospital, ranging from the occurrence of the incident to the present
  • 8. Recent full-body photo of the insured showing the present condition
  • 9. Daily report on the incident (if any) (signed for certification of true copy by the competent police officer)
  • 10. Summary of the case and photo of the scene (if any) signed for certification of true copy by the competent police officer
  • 11. Copy of the first page of saving account passbook of the insured/the curator
  • 12. Copy of identification card of the curator signed for certification of true copy
  • 13. Copy of house registration of the curator signed for certification of true copy
  • 14. Certificate or letter of appointment of the curator
  • 15. Copy of the first page of saving account passbook of the insured/the curator

In case of Medical Expense per Occurrence, please submit the following supporting documents for the claims consideration (original)

  • 1. Claims form (click here to download) which shall be completed fully and correctly
  • 2. Medical certificate
  • 3. Receipt of medical expense with details (original)
  • 4. Expense summary/List of expense summary/Statement cover (in case IPD)
  • 5. Copy of all medical history from the hospital, ranging from the occurrence of the incident to the present
  • 6. Daily report on the incident (if any) (signed for certification of true copy by the competent police officer)
  • 7. Summary of the case and photo of the scene (if any) signed for certification of true copy by the competent police officer
  • 8. Copy of identification card of the insured signed for certification of true copy
  • 9. Copy of the first page of saving account passbook of the insured

5. Method of Indemnity Acceptance

- Money transfer (Please enclose the savings account details.)

6. Methods of Contact with the Company and Relevant Agencies in Case of Disputes or Complaints

If the insured has any suggestions or complaints, please call us at Telephone # 02-078-5656.

Complaints Management Section
3199, Maleenont Tower, 14th Floor, Rama 4 Road, Khlong Tan Sub-district, Khlong Toei District, Bangkok Metropolis, 10110