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iPass COVID-19

iPass COVID-19

Claims Handling Process for Personal Accident Insurance: TUNE I–PASS: COVID-19 (VISA 100K USD)

1. Process, Period, and Method of Claims Submission

  • 1.1. Claims Submission Channels
    • - Tel.: 02-078-5656, press 1 and press 4
    • - Contact the Company in person or by mailing service to Non-Motor Claims Department (for general claims other than motor claims)
    • Tune Insurance Public Company Limited 3199, Maleenont Tower, 14th Floor, Rama 4 Road, Khlong Tan Sub-district, Khlong Toei District, Bangkok Metropolis, 10110
    • - E-mail Contact: tunetraveleasy.claim@tuneprotect.com
  • 1.2. Claim Authentication/Verification of the Right to be Informed for Claim Opening
  • 1.3. Request for Additional Documents, Notification via E-mail
  • 1.4. Consideration and Verification of the Documents Received
  • 1.5. Notification of the Result of Claims Consideration for Indemnity

2. Notification and Claims Submission

The policyholder and/or the insured, the beneficiary, or the representative thereof, as the case may be, shall notify the Company of the injury or the sickness without delay and submit the evidence and documents stated below to the Company.

In the event of death, the Company shall be notified immediately unless the insured has an acceptable reason for not notifying such death within the period determined or scheduled by the Company, for which a letter of declaration shall be made.

3. Period of claims processing after all documents have been received by the Company for consideration.

The Company will indemnify within 15 working days after the insured, the beneficiary, or the authorized person has signed the letter of claim acceptance and submitted all relevant set of documents to the Company.

In case of medical expenses for infection of the COVID-2019 infectious disease (COVID-19) and the sickness in a COMA condition which caused by or from the consequence of COVID-19 infection, the Company will consider paying the indemnity to the insured.

4. Required Documents for Consideration of Claims

Initial Documents (Original)

  • 1. Claims form (click here to download) which shall be completed fully and correctly
  • 2. Travel Itinerary
  • 3. Copy of the insurance policy of the policyholder
  • 4. Copy of passport and the page showing the immigration stamp on arrival
  • 5. Bank account details
  • 6. FIT-TO-FLY Doctor Certificate confirming that the insured passed the COVID-19 test issued by the Country of Origin

In case of a COMA sickness due to COVID-2019 infection (COVID-19), the following supporting documents for consideration of claims (original) shall be submitted:

  • 1. Medical report or physician’s medical certificate indicating significant symptom, diagnosis result, and treatment
  • 2. Receipt (true copy) listing the expenses and statement cover (summarizing all expenses) of the medical care facility issued by the medical healthcare institution/hospital with list of medication and expenses
  • 3. Copy of all medical history including all the related lab tests

Medical Expenses due to COVID-2019 infectious disease (COVID-19) (original)

  • 1. Medical report or medical certificate indicating significant symptom, diagnosis result, and treatment
  • 2. Receipt (original) listing the expenses and statement cover (summarizing all expenses) of the medical care facility issued by the medical healthcare institution/hospital with list of medication and expenses
  • 3. Copy of all medical history including all the related lab tests